Question 1

COVID-19 Update

Accepted Answer

Safety is our number one priority for all guests attending Immersive Van Gogh Las Vegas. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience

• Temperature checks for staff and guests on arrival

• Touchless hand sanitization stations placed throughout the venue

• Plexiglass barriers at all payment locations

• Contactless payment encouraged throughout the venue

• Face coverings required for all staff and guests

• Floor markings throughout the venue to assist in six-foot social distancing limit

• Social distancing circles projected throughout the entire exhibition gallery space

• Enhanced, regular cleaning throughout the day on each floor

• Contact tracing for all staff and guests

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

Thanks for your patience and understanding during these challenging times.

Question 2

Hours of Operation

Accepted Answer

The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

Question 3

About Immersive Van Gogh Las Vegas

Accepted Answer

From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the west coast premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Las Vegas

Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de Terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

Question 4

Location & Parking

Accepted Answer

Location

The Original Immersive Van Gogh Exhibit Is Coming To Lighthouse Las Vegas at The Shops at Crystals adjacent to ARIA Resort & Casino. Located on level three at 3720 S Las Vegas Boulevard, Las Vegas, NV 89109.

Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

Parking

Free valet parking is available at Crystals within the following hours:

Question 5

Prohibited and Permissible Personal Items

Accepted Answer

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

Prohibited:

Backpacks and duffle bags
 	Paints and aerosols
 	Indelible markers
 	Weapons of any type
 	Outside food and beverages (including alcohol)
 	Food of any type is not permitted in the gallery
 	Any item deemed by exhibit security or venue management to be inappropriate
 	Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
 	Camping chairs
 	Tripods

Permissible:

Walkers, mobility scooters, and other mobility aids
 	Service animals - For non-traditional service animals please contact the exhibition before your visit.
 	Strollers

Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@vangoghvegas.com for more information.

Question 6

I need to reschedule

Accepted Answer

To reschedule your tickets, please use our Change Of Date Request Form.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $9.99 rescheduling fee per ticket.

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

Question 7

I want to upgrade/downgrade

Accepted Answer

Please contact us at ticketing@vangoghvegas.com to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

Question 8

I want to change the name on my tickets

Accepted Answer

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

Question 9

I have not received my tickets

Accepted Answer

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

TAKE NOTE: Please check your spam/junk folder before contacting the box office.

RESEND MY TICKET

Question 10

Ticket Types, & How to Purchase

Accepted Answer

Ticket Types

VIP Ticket

Priority accessVan Gogh cushion (to keep)Limited edition posterVIP souvenir laminate

Premium Ticket

Van Gogh cushions (rental)Limited edition poster

Basic Ticket

Admission only

Child Ticket

Ages 6-16 (children 5 and under do not require a ticket)Admission onlyChild tickets are not subject to change of date fees

There are no refunds of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at ticketing@vangoghvegas.com if you would like to upgrade your ticket. Tickets are available online at vangoghvegas.com

Question 11

Authorized Ticket Sellers

Accepted Answer

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghVegas.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@vangoghvegas.com for verification.

Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

Authorized Ticket Partners To Immersive Van Gogh Las Vegas

VanGoghVegas.comImmersiveVanGogh.comTicketmaster.comUniverse.comBarter NetworkGoldstar.com (gift vouchers)Groupon.com  (gift vouchers)BucketListers.comVegas.comRestaurant.com

Other partner sites may too have promotions and access to tickets but these should redirect you to our website vangoghvegas.com for purchase.

Question 12

Ticket Prices

Accepted Answer

Peak

VIP - $99.99Premium-Timed - $64.99Basic-Timed - $59.99Child - $29.99

Off-Peak

VIP - $99.99Premium-Timed - $64.99Basic-Timed - $59.99Child - $29.99

Prime

VIP - $99.99Premium-Timed - $74.99Basic-Timed - $69.99Child - $29.99

All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

Ticket prices are subject to change.

Question 13

Group Tickets

Accepted Answer

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people please email us at groups@vangoghvegas.com.

Discount amount will be applied at checkout.

Frequently Asked Questions